Fast, reliable, and eco-friendly shipping across India
At Astitva Wellness, we are committed to delivering your orders promptly and safely. Our shipping policy is designed to provide transparency, reliability, and excellent service throughout your purchase journey. We use eco-friendly packaging materials and trusted courier partners to ensure your natural fibres reach you in perfect condition.
• We currently ship to all locations within India, including remote areas and islands.
• International shipping is not available at this time but is planned for the future.
• We ship to both residential and commercial addresses.
• PO Box addresses are accepted for all non-bulk orders.
• Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad): 3-5 business days
• Tier 1 & 2 Cities: 5-7 business days
• Tier 3 Cities and Rural Areas: 7-10 business days
• Remote Areas and Islands: 10-15 business days
• Bulk orders may require additional processing time of 2-3 business days before dispatch.
• Processing time is not included in delivery estimates. Orders are typically processed within 24-48 hours of confirmation.
• Free Shipping: Available on all orders above ₹999
• Standard Shipping: 100 for orders below ₹500
• Standard Shipping: 150 for orders between ₹500 - ₹999
• Bulk Orders: Shipping costs are calculated based on weight and volume. Contact us for a custom quote.
• Special handling charges may apply for fragile or oversized items.
• All products are packaged using eco-friendly, recyclable materials in line with our sustainability commitment.
• We use biodegradable packaging peanuts, recycled cardboard boxes, and paper-based tape.
• Products are securely packed to prevent damage during transit.
• Each package includes an invoice, product information, and care instructions.
• Bulk orders are packaged in reusable jute bags or cotton sacks when possible.
• We minimize packaging waste while ensuring product safety.
• We work with reliable courier partners including Blue Dart, DTDC, Delhivery, and India Post.
• The shipping partner is selected based on your location and the nature of your order.
• All shipments are fully insured against loss or damage during transit.
• You will receive tracking information via email once your order is dispatched.
• For bulk orders, we arrange dedicated logistics solutions to ensure timely delivery.
• Once your order is shipped, you will receive a tracking number via email and SMS.
• You can track your order in real-time through our website by logging into your account.
• Tracking information is updated every 24 hours by our courier partners.
• If you face any issues with tracking, contact our customer support team.
• You will receive notifications at key milestones: Order Confirmed, Dispatched, Out for Delivery, and Delivered.
Delayed Deliveries: If your order is delayed beyond the estimated delivery date, please contact our customer support team. We will track your shipment and provide you with updated information.
Lost or Damaged Packages: All our shipments are insured. If your package is lost or arrives damaged, please notify us within 48 hours of the expected delivery date. We will initiate a claim with the courier and arrange for a replacement or refund.
Address Changes: Once an order is dispatched, we cannot change the delivery address. Please ensure your shipping address is correct before placing your order.
Failed Delivery Attempts: If the courier is unable to deliver your package after three attempts, the order will be returned to us. You will be notified and can arrange for reshipment (shipping charges may apply).
Need Help? Contact our shipping support team:
Email: astitvaecoventures@gmail.com | Phone: +91 8810465331