Terms and Conditions

1. Introduction

Welcome to Astitva Wellness. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or services.

2. Definitions

• "Company", "We", "Us", "Our" refers to Astitva Wellness
• "Customer", "You", "Your" refers to the individual or entity using our services
• "Products" refers to natural fibre products offered for sale on our website
• "Services" refers to all services provided by Astitva Wellness
• "Website" refers to our online platform and all associated pages

3. Use of Website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Transmit any harmful code, viruses, or malicious software
• Engage in any activity that interferes with or disrupts our services
• Reproduce, duplicate, or copy any content without our written permission
• Use our website for fraudulent purposes or in connection with any criminal activity

4. Account Registration

To place orders, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these terms.

5. Products and Services

All products are subject to availability. We make every effort to display products accurately, including descriptions, images, and specifications. However:

• Natural variations may occur in colour, texture, and appearance
• Images are for illustrative purposes and may not reflect exact specifications
• We reserve the right to modify or discontinue products without notice
• Product specifications are subject to change as we improve our offerings

6. Pricing and Payment

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Payment must be made in full before order processing
• We accept various payment methods as displayed at checkout
• All transactions are secure and encrypted

7. Orders and Order Acceptance

When you place an order, you are making an offer to purchase products. We reserve the right to:

• Accept or reject any order at our discretion
• Verify your information before processing orders
• Limit quantities available for purchase
• Cancel orders if products become unavailable
• Refuse orders that appear fraudulent or suspicious

Order confirmation does not constitute acceptance. Acceptance occurs upon dispatch of products.

8. Shipping and Delivery

We strive to deliver products in a timely manner. Please note:

• Delivery times are estimates and not guaranteed
• Shipping costs are calculated at checkout based on location and order size
• Risk of loss transfers to you upon delivery
• You must provide accurate shipping information
• Delays may occur due to circumstances beyond our control
• International orders may be subject to customs duties and taxes

9. Returns and Refunds

We want you to be satisfied with your purchase. Our return policy includes:

• Returns must be initiated within 14 days of delivery
• Products must be unused, in original condition, and with all packaging
• Proof of purchase is required for all returns
• Custom or personalized orders may not be returnable
• Refunds will be processed within 7-10 business days of receiving the return
• Return shipping costs may be borne by the customer unless the item is defective

10. Quality Assurance

As a provider of natural fibres, we are committed to quality and sustainability:

• All products undergo quality checks before dispatch
• Natural variations are inherent to natural fibres and not considered defects
• We source materials from sustainable and ethical suppliers
• Defective products will be replaced or refunded at our discretion

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Astitva Wellness and protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our express written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount you paid for the products
• We do not warrant that our website will be uninterrupted or error-free
• We are not responsible for delays or failures due to circumstances beyond our control

13. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. By using our services:

• You consent to our collection and use of your data as described in our Privacy Policy
• We implement reasonable security measures to protect your information
• We do not sell or share your personal information with third parties except as necessary for order fulfillment
• You have the right to access, correct, or delete your personal data

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or transportation issues.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

16. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us: